FAQ

When will I receive the order after placing the order?

If it is an order within Taiwan, we will process and ship your order within 3 to 5 working days. You will receive relevant notifications after the order is shipped, and your order will be received within 7 working days after shipment.

How to check the status of order processing?

Please log in to the account you used when registering, and click "Account" in the upper right corner to check the order status.

If I don’t like the item I received, can I return it?

We hope that all consumers like Summuse’s carefully selected products. If you have any dissatisfaction, please contact us at info@summuse.com within 7 days (including holidays) after receiving the order, and a customer service specialist will contact you Contact to discuss returns.

If you have any other questions, please email to info@summuse.com and we will try our best to assist you.